Frequently Asked Questions

Find clear, helpful answers to the questions clients ask most often. We want you to feel confident, informed, and supported as you take your next steps toward counseling.

Getting Started

How do I schedule an appointment?

You can contact us through our website’s contact form or call/email our office. We will reach out to discuss matching you with a therapist whose experience best fits your needs.

Do you offer in-person or virtual sessions?

We offer both in-person counseling at our Carmel, Indiana office and virtual sessions for clients who prefer to meet remotely.

What ages do you work with?

Our practice works with children, teens, adults, and families. Individual counselor specialties and client types vary. Please see more information about our counselors on the About page.

Services & Approach

What types of counseling do you provide?

We offer a wide range of services, including anxiety counseling, depression counseling, trauma and PTSD therapy, Eye Movement Desensitization and Reprocessing (EMDR), Accelerated Resolution Therapy® (ART), individual counseling, family therapy, and grief support.

What is EMDR and ART® therapy?

EMDR (Eye Movement Desensitization and Reprocessing) and ART (Accelerated Resolution Therapy®) are evidence-based trauma treatments that help clients process distressing memories and reduce emotional triggers. Several of our therapists are trained or certified in these modalities. To learn more, please visit the official website here or learn directly from us here.

How do you match me with the right therapist?

We review your needs, preferences, and scheduling availability. Each of our therapists has unique strengths, and we aim to connect you with the best fit to ensure a comfortable and effective therapeutic experience.

Insurance & Payment

Do you accept insurance?

Insurance acceptance varies by therapist. Some therapists accept certain insurance plans, while others may be out-of-network. Please see below:

  • Kristy is in network with Aetna, Anthem/BCBS, CareSource Marketplace, United Healthcare, Community Health Direct, Encore, First Health, Multi-Plan, PHCS, Sagamore, SIHO, and Lyra EAP.
  • Angie is in network with Aetna, Anthem/BCBS, CareSource Marketplace, United Healthcare, Community Health Direct, Encore, First Health, Galaxy, Lutheran Preferred, Multi-Plan/PHCS, Sagamore, SIHO, Stratose, and USA MCO Group Health and is also accepting new clients at the self-pay or sliding scale rates.
  • Jennifer is in network with Aetna, Anthem/BCBS, CareSource Marketplace, United Healthcare, Community Health Direct, Encore, First Health, Galaxy Health, Lutheran Preferred, Multi-Plan/PHCS, Sagamore, SIHO, Stratose, and USA MCO Group Health.
  • Patrice is in network with Aetna, Anthem/BCBS, CareSource Marketplace, United Healthcare, Community Health Direct, Encore, First Health, Galaxy Health, Lutheran Preferred, Multi-Plan/PHCS, Sagamore, SIHO, Stratose, USA MCO Group Health, and Lyra EAP.
  • Amber is in network with Aetna, Anthem/BCBS, CareSource Marketplace, United Healthcare, Central IN Health Partners, Community Health Direct, Encore, First Health, Galaxy Health, Lutheran Preferred, Multi-Plan/PHCS, Sagamore Plus, SIHO, Stratose, USA MCO Group Health, and Lyra EAP.
  • Amy is in network with Aetna, Anthem/BCBS, CareSource Marketplace and United Healthcare.

What forms of payment do you accept?

We accept major debit/credit cards and HSA/FSA cards. Payments for sessions are handled securely through our third-party services.

Do you offer self-pay options?

Yes. Self-pay options are available for clients not using insurance or for services not covered by insurance.

Sessions & Process

What happens during the first session?

We first start with a free 10 minute initial phone consultation to understand your needs. Once we match you with the best therapist for you, your therapist will get to know you, discuss your goals, review your history, and begin developing a plan tailored to your needs.

How long is each session?

We offer session lengths for 30, 45, and 60 minutes.

How often should I attend counseling?

Session frequency depends on your goals and the issues you’re working through. Many clients begin with weekly or bi-weekly sessions and adjust over time.

How long will I be in therapy?

Every client’s journey is different. Some seek short-term support for specific challenges, while others benefit from longer-term therapy. Your therapist will help guide the process.

Office & Logistics

Where is your office located?

We are located at 11495 North Pennsylvania Rd, Carmel, IN 46032. Please also see the map at the bottom of the page.

Is parking available?

Yes. There is convenient on-site parking for all clients.

Policies & Safety

What is your cancellation policy?

We ask that clients notify us at least 24 hours before their session. Late cancellations and missed appointments may result in a fee.

Do you provide crisis services?

No. We do not provide emergency or crisis response. If you are in crisis or experiencing an emergency, please call 911 or 988, go to the nearest emergency room, or contact your local crisis hotline immediately.

How do I schedule an appointment?

You can contact us through our website’s contact form or call/email our office. We will reach out to discuss matching you with a therapist whose experience best fits your needs.

Still have questions?

Fill out the contact form below and we'll be glad to help!

Start Your Counseling Journey

Taking the first step toward counseling is a meaningful decision — and you don’t have to navigate it alone. Whether you’re seeking support for yourself, your child, your teen, or your family, our therapists are here to help with compassionate, personalized care.

If you’re ready to begin making positive changes, we invite you to reach out using the form to the right.

NOTE: If this is an emergency, please call 911 or 988, go to your nearest Emergency Department, or contact your local crisis hotline immediately.

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Address
11495 N. Pennsylvania St, Suite 126, Carmel, IN 46032
Contact
317-643-3775
Hours
Monday - Friday:  8am-7pm
Note: Individual therapist hours may differ.
2025 Intentional Living Counseling